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  Unified Communication

What is AI Unified Communications?  

 

Every day, people work and collaborate in various ways using many collaboration tools

such as IP telephony for voice calls/mails, content sharing, mobility, Web and video conferencing, 

instant messaging and presence, and more. 

Unified Communication (UC) solutions integrate a variety of tools to provide a seamless user 

experience and enable people to collaborate more effectively anytime, anywhere, and on any device.

These solutions, along with messaging and chat functions, provide real-time communication 

through phone systems and conferencing solutions and most importantly, integrate with everyday 

business applications using APIs.  UC solutions are available as on-premise software, partner-hosted

solutions, or as a service (UCaaS) from cloud providers.  

 

 

Common Challenges that organizations encounter:

Some of the common reasons why organizations seek to implement a Unified Communications solution:

  • High infra/system maintenance cost

  • Enabling employees to work flexibly

  • Resizing or relocating offices

  • Replacing end of life and outdated technology

  • Improving organizational silos and customer experience

  • Creating more innovation opportunities by adopting a cloud-first strategy

 

Benefits of Unified Communications & Collaboration 

  • Reduced operating costs

  • Boosted efficiency & productivity

  • Increased revenue and business agility

  • Enhanced customer and user experience

  • Leverage data insights

  • Simplify onboarding

  • Facilitate innovation with greater flexibility and scalability

Keeping Your Organization Ahead of the Coronavirus with Unified Communications

Unified Communication solutions combine communication tools and services under one system, providing simple and seamless collaboration internally and externally. Employees can productively work and collaborate anywhere, anytime, and on any device. More efficient and effective collaboration enables organizations to work smarter, not harder.  

     Remote Work: The collaboration solution built for remote working to grow and scale quickly and securely across your                                                  organizations 

     Remote Office: Bring high quality voice and video calling, security, and AI to your remote office for the best working and                                             collaborative experience 

     Remote Agents: Empowering your agents to deliver the best customer service and enhancing the internal communication                                            between agents from home with the cloud contact center solution

     Remote Administration & IT Support: Manage, analyze, troubleshoot, and assist your workforce’s collaboration devices and                                                                             services in a secured environment

 

 

 

 

 

 

 

 

 

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