What is AI Unified Communications?
Every day, people work and collaborate in various ways using many collaboration tools
such as IP telephony for voice calls/mails, content sharing, mobility, Web and video conferencing,
instant messaging and presence, and more.
Unified Communication (UC) solutions integrate a variety of tools to provide a seamless user
experience and enable people to collaborate more effectively anytime, anywhere, and on any device.
These solutions, along with messaging and chat functions, provide real-time communication
through phone systems and conferencing solutions and most importantly, integrate with everyday
business applications using APIs. UC solutions are available as on-premise software, partner-hosted
solutions, or as a service (UCaaS) from cloud providers.
Common Challenges that organizations encounter:
Some of the common reasons why organizations seek to implement a Unified Communications solution:
High infra/system maintenance cost
Enabling employees to work flexibly
Resizing or relocating offices
Replacing end of life and outdated technology
Improving organizational silos and customer experience
Creating more innovation opportunities by adopting a cloud-first strategy
Benefits of Unified Communications & Collaboration
Reduced operating costs
Boosted efficiency & productivity
Increased revenue and business agility
Enhanced customer and user experience
Leverage data insights
Facilitate innovation with greater flexibility and scalability
Keeping Your Organization Ahead of the Coronavirus with Unified Communications
Unified Communication solutions combine communication tools and services under one system, providing simple and seamless collaboration internally and externally. Employees can productively work and collaborate anywhere, anytime, and on any device. More efficient and effective collaboration enables organizations to work smarter, not harder.
Remote Work: The collaboration solution built for remote working to grow and scale quickly and securely across your organizations
Remote Office: Bring high quality voice and video calling, security, and AI to your remote office for the best working and collaborative experience
Remote Agents: Empowering your agents to deliver the best customer service and enhancing the internal communication between agents from home with the cloud contact center solution
Remote Administration & IT Support: Manage, analyze, troubleshoot, and assist your workforce’s collaboration devices and services in a secured environment