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AI Contact Center

AI CONTACT CENTER  

 

Cognitive Contact Center leveraging cloud AI technology

Cognitive Contact Centers combine intelligence into every element of the customer and

agent experience. DaRee is transforming this experience entirely with technologies

such as AI, ML, and powerful data analytics.

 

 

Why AI Contact Center?

Provides best-in-class artificial intelligence using contact center AI.

This allows you to deliver breakthrough capabilities to your customers faster.

Features and Benefits

Simple & Easy Self-service: Customers can contact your organization / business at any time with an intuitive and simple self-service approach

Intuitive Online Chat Support: Provide intuitive chatbot support, and when needed, the real-time representative can seamlessly take over the support process

Empowering Your Agents Using AI: Support your agents in real time through AI-powered content and support functions, allowing them to timely and accurately respond to customers

Create More Simple, Accurate Call Summaries: Boost your agents’ productivity to generate accurate call notes and summaries with Speech-to-Text conversion functions

Know Your Customers Better Than Ever Before: Gain customer insight and understand your customers by having full visibility of customer feedback, reports, metrics, and previous customer experience 

Create Your Own AI solution: DaRee Technology’s open APIs enable you to create unique AI-powered solutions to meet your organization/ business needs and to increase your competitive edge.



 

Learn how DaRee Technology’s latest AI technology can help you improve your contact center performance


Present-day Challenges: Businesses/ organizations are having numerous challenges in delivering more valuable customer and employee experiences. Learn how you can solve these challenges by integrating artificial intelligence into your contact center.


 

Flexible and Fast Cloud-based AI Contact Center: With Cloud-based Contact Center, you can use PBX, IVR, recording, and customer service application without building a separate contact center equipments

Benefits/ Features

  1. Fast and Convenient

  2. Enhances quality checks

  3. Better performance of agents

  4. Analyzes customer behavior patterns

  5. Helps determine the best action for customers

  6. Reduces initial deployment, management, and operating costs

  7. Provides all statistics including center and agent status, performance real-time monitoring of efficiency

 

 

 

 

 

 

 

 

 

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